IT support at a fixed monthly cost
An annual maintenance contract covering remote and on-site support, with published response times and no hourly billing surprises.
Break-fix IT has a structural problem: your supplier earns more when things break. An AMC flips that around. We charge a fixed monthly fee, so the incentive is to keep your systems stable.
You get a named engineer, published response targets by priority, and a monthly report showing every ticket, how fast it was answered and whether we hit the SLA.
What's included
- Unlimited remote support — by phone, email, WhatsApp and the client portal, during your agreed coverage hours
- On-site visits — scheduled preventive visits plus call-outs across Dubai and the Northern Emirates
- Published SLAs — P1 to P4 priorities with a response target attached to each, measured and reported
- Proactive maintenance — patching, disk and backup checks, and hardware health monitoring
- User administration — onboarding, offboarding, password resets and access changes
- Vendor liaison — we deal with your ISP, telecom and software vendors so your team does not have to
- Asset register — a maintained inventory of hardware, warranties and software licences
- Monthly reporting — ticket volume, SLA attainment and the two or three things worth fixing next
How we start
We scope the contract from your actual environment: user count, sites, devices and the hours you need covered. You get a fixed monthly price with the SLA table attached, so there is nothing to interpret later.
Frequently asked
What counts as unlimited support?
Day-to-day incidents and service requests for the users and devices in your contract. Project work such as an office move or a migration is quoted separately, and we tell you in advance when something crosses that line.
How fast do you respond?
Response targets are set by priority and written into the contract. A P1 (business down) carries the shortest target. We report attainment monthly rather than asking you to take it on trust.
Do you cover hardware replacement?
The contract covers labour and diagnosis. Replacement parts and new hardware are quoted separately, and we manage the warranty claim where the device is still covered.
Can we start with a smaller scope?
Yes. Many clients start with remote-only support for a subset of users and expand once the working relationship is established.
Often combined with
Ready to get started?
Tell us your team size, your current systems and your biggest IT headache. We'll come back with a clear, fixed-price proposal.
Book a Free Consultation