From Microsoft 365 and cybersecurity to on-site support and cloud migration, TechCraft IT is one accountable team for your whole technology stack.
Three problems we hear from UAE businesses every week โ and exactly how we fix them.
Standardised onboarding built on Intune and Windows Autopilot. Laptops ship pre-configured, and email, licences and access are provisioned from a single checklist.
Layered defence with Microsoft Defender, enforced MFA, conditional access and email filtering, plus staff awareness training that closes the gap attackers actually use.
A fixed-price AMC covering support, monitoring and patching, preceded by a licence review that finds the subscriptions you are paying for but nobody uses.
Pick a single service or let us run everything under one agreement.
Tenant setup, licensing, Exchange, Teams, SharePoint, OneDrive and Copilot readiness.
Learn more โDefender, Entra ID, Purview, security audits and hardening aligned to UAE regulations.
Learn more โAnnual maintenance contracts with remote and on-site support at a fixed monthly cost.
Learn more โProactive 24/7 monitoring, patching and helpdesk. We act as your full IT department.
Learn more โMove servers, files and email to Azure or Microsoft 365 with zero data loss and minimal downtime.
Learn more โDashboards and reports that turn your business data into clear decisions.
Learn more โWhen something breaks you talk directly to a certified engineer who already knows your environment.
Managed clients get the same reporting pack, so you always know what you are paying for.
Every ticket gets a P1โP4 priority, and the SLA clock starts as soon as it's logged.
Risk assessment, approval and a tested rollback plan for every change.
Root-cause analysis so the same issue doesn't come back.
QA checks, documentation and satisfaction surveys on every job.
These are frameworks we help clients prepare for and align to. They are not claims that TechCraft IT is itself certified.
Framework alignment and readiness support. Only advertise certifications your company actually holds.
"Add a real client quote here about how TechCraft IT improved their IT."
"Add a real client quote here about response times and support quality."
"Add a real client quote here about a migration or security project."
Our engineers are based in Dubai, on the M floor of Al Ghurair House near Salah Al Din Metro Station. Remote support reaches anywhere in the United Arab Emirates; on-site attendance is included in contracts across the emirates below.
It depends on how many users and devices you have, and whether you need on-site cover. We price every contract as one fixed monthly cost rather than hourly billing, so the number does not move in a month where a lot goes wrong. We quote after a short review of your current setup.
An AMC (annual maintenance contract) covers support when something needs fixing. Managed IT services adds proactive monitoring, patching, backup verification and roadmap planning on top, so fewer things break in the first place.
Both. Remote support resolves most issues fastest, and our contracts include on-site attendance when a problem genuinely needs an engineer in the room. Our office is on the M floor of Al Ghurair House, near Salah Al Din Metro Station in Dubai.
We are based in Dubai and support clients across Dubai, Abu Dhabi and Sharjah, and remotely throughout the United Arab Emirates.
Yes. All documentation, credentials and tenant ownership stay in your name. We hold delegated access, and if you ever leave we hand everything over cleanly.
Tell us your team size, your current systems and your biggest IT headache. A senior engineer will reply within one business day with a clear proposal.
