Managed IT ยท Dubai & across the UAE

Reliable IT that lets your business focus on growth

From Microsoft 365 and cybersecurity to on-site support and cloud migration, TechCraft IT is one accountable team for your whole technology stack.

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Sound familiar?

Your business challenges, solved

Three problems we hear from UAE businesses every week โ€” and exactly how we fix them.

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The problem

"We're hiring fast and IT can't keep up."

How we fix it

Standardised onboarding built on Intune and Windows Autopilot. Laptops ship pre-configured, and email, licences and access are provisioned from a single checklist.

New starters productive on day one, without an engineer touching the device
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The problem

"We're worried about cyber attacks."

How we fix it

Layered defence with Microsoft Defender, enforced MFA, conditional access and email filtering, plus staff awareness training that closes the gap attackers actually use.

The common intrusion routes closed, with monthly evidence you can show your board
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The problem

"Our IT costs are unpredictable."

How we fix it

A fixed-price AMC covering support, monitoring and patching, preceded by a licence review that finds the subscriptions you are paying for but nobody uses.

One predictable monthly figure, and no surprise invoices after an incident
What we do

End-to-end IT services for modern businesses

Pick a single service or let us run everything under one agreement.

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Microsoft 365

Tenant setup, licensing, Exchange, Teams, SharePoint, OneDrive and Copilot readiness.

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Cybersecurity & Compliance

Defender, Entra ID, Purview, security audits and hardening aligned to UAE regulations.

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IT Support & AMC

Annual maintenance contracts with remote and on-site support at a fixed monthly cost.

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Managed IT Services

Proactive 24/7 monitoring, patching and helpdesk. We act as your full IT department.

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Cloud Migration

Move servers, files and email to Azure or Microsoft 365 with zero data loss and minimal downtime.

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Data Analytics & Power BI

Dashboards and reports that turn your business data into clear decisions.

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More solutions

Microsoft IntuneMicrosoft Entra IDMicrosoft Defender Microsoft SentinelMicrosoft PurviewSharePoint Intranets Copilot for M365Google WorkspaceNetwork & Firewall CCTV & Access ControlIP TelephonyData Backup & DR Office IT SetupOffice RelocationWebsite Development Startup IT Package
Why TechCraft IT

Local engineers. Clear SLAs. No call centres.

When something breaks you talk directly to a certified engineer who already knows your environment.

  • 24/7 support by phone, email, WhatsApp and our client portal
  • Certified engineers in Microsoft, Cisco, Fortinet and Sophos
  • Fast on-site response anywhere in Dubai and the Northern Emirates
  • Transparent pricing with fixed monthly plans and no hidden fees
  • Monthly reports on tickets, security posture and asset health

What lands in your inbox every month

Managed clients get the same reporting pack, so you always know what you are paying for.

  • Ticket summary โ€” volume, response times and SLA attainment
  • Security posture โ€” patch status, threats blocked, risky sign-ins
  • Backup verification โ€” proof that a restore was actually tested
  • Asset & licence register โ€” what you own and what you are paying for
  • Recommendations โ€” the two or three things worth fixing next
See a sample report
How we work

ITIL-aligned processes you can audit

01

Incident Management

Every ticket gets a P1โ€“P4 priority, and the SLA clock starts as soon as it's logged.

02

Change Management

Risk assessment, approval and a tested rollback plan for every change.

03

Problem Management

Root-cause analysis so the same issue doesn't come back.

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Service Delivery

QA checks, documentation and satisfaction surveys on every job.

Security frameworks

We help you meet the standards that matter

These are frameworks we help clients prepare for and align to. They are not claims that TechCraft IT is itself certified.

ISO 27001
UAE IA (NESA)
GDPR
PCI DSS
SOC 2
CIS Controls

Framework alignment and readiness support. Only advertise certifications your company actually holds.

Technologies we work with
MicrosoftAWSGoogle CloudCiscoFortinet SophosDellHPLenovoVMware AcronisHikvision
Client feedback

What our clients say

"Add a real client quote here about how TechCraft IT improved their IT."

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"Add a real client quote here about response times and support quality."

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"Add a real client quote here about a migration or security project."

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Let's talk

Ready to upgrade your IT?

Tell us your team size, your current systems and your biggest IT headache. A senior engineer will reply within one business day with a clear proposal.

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